How to order
 
Shopping Cart
Using our shopping cart system is the fastest and easiest way to order. Simply click the "place an order" button next to an item, and it will be added to your cart. When you want to check out, just click the "see your cart" button, and you'll be prompted to enter the right information. This method gets your order processed the fastest way, as it gives us all the information we need, in the best manner.

Email
We accept email orders only if you are not able to order through the site for some reason.
Just email us at manager@osmoseproductions.com .
Make sure that you include all relevant information about the records, your name and address, preferred postage option, method of payment, etc.

Registering
When you order for the first time on osmoseproductions.com, you must register your details.
When you register you get a login and password. This will allow you to order easily each time you visit the site.

Payment
We accept the following payment methods :
- Carte Visa/MasterCard
- Paypal
- Bank Wire

IMPORTANT : Do your bankwire when you have finnish your order.
Any item are reserved until the complet payment.
Check below for the bank details.
Do not forget to pay in full the bank fee.
In event we get charges, we will deduct articles from your initial order.
For your information, 99% of items you order on the webstore are available at the moment you place it.
Nota : For the SEPA territories (Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Spain, Estonia, Finland, Greece, Hungary, Italy, Irland, Island, Lethonia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Holland, Poland, Portugal, Tchèque Rep, Roumania, United kingdom, Slovakia, Slovenia, Sweden, and Switzerland) internet bank transfert is cheaper than Paypal payment !
Allow usually 48 hours for SEPA territories.
72 hours for Usa, Japan, Australia, Russia, Singapore, Malaysia, Korea.
For the rest of the World please check with your bank for delays and bank fees.
YOUR ORDER WILL BE CANCEL IF PAYMENT IS NOT EFFECTIVE WITHIN 48H FOR SEPA and 72H FOR THE REST OF THE WORLD.
When you proceed your bank transfert, specify as well the order N° (6 digits)

Holder : OSMOSE PRODUCTIONS SARL
Bank : CREDIT MUTUEL. Hesdin. France
Iban : FR7615629026450002026050152
Swift (Bic) : CMCIFR2A

- Cash (Euro only. Your order is taken in consideration the day we recieve your moneys, so try alternative articles in event of out of stock products. Specify as well your delivery address and remind the order N°)

The following currencies are accepted for payment :
- EUR

Shipping Conditions
When processing your order we use your registration address as default. If you need to make a change, please specify a full and correct billing and shipping address. Your billing address can be different to your shipping address.
Records are shipped in a strong package. Postage and packing are charged at actual cost. NO DELIVERY TO A PO BOX.
Also if your parcel get return due to uncomplete delivery address, error while you feel your profile or nobody there during the delivery to sign the delivery paper, we can ship it again at the reciept of the returned parcel and by paying the postage cost in full (Usually 20 to 30% more expensive that the invoicing price when you place your order). We rather prefer that you follow your parcel straight away when you get your tracking number to avoid such troubles. If you feel like your parcel take too much time to get delivered, go to your post office with your tracking number to complain. (Usually delivery in Europe take 4 to 10 days, America, Asia, Rest of the World take 5 to 20 days depend the country and the custom attitudes).
The damage items during the transport are not our responibility, you have to edit a complain at the reciept of your parcel to your post office for the damage occured. Anyway, we engage our responibilty for defective items who does not concern the transport by returning the damage items to the following address : OSMOSE PRODUCTIONS. BP 57. 62990 BEAURAINVILLE. FRANCE. We will proceed to the reimboursement of the items. Exchange is not accepted.

Security
The payment form has a secure system (SSL) that will keep all of your information secure when shopping on our site.

Terms of ordering
We hold records 5 days after your order. Shipping is made as soon as we receive your payment.
We recommend that you pay by credit card in order to receive your records more quickly.
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