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Terms Of Use

Please read these Terms of Use ("Agreement", "Terms Of Use") carefully before using and or and or ("the Site") operated by Osmose Productions SARL ("us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of the Site at and or and or

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms Of Use. Capitalized terms are defined in this Agreement.

Osmose Productions
121 rue de Saint André
62870 Campagne Les Hesdin
VAT n°: FR 17402706204
EORI n°: FR 40270620400011
R.C.S. de BOULOGNE SUR MER.B 402 706 204.
Capital 15245.00 Euros

Article 1 - Price

The prices of our goods are listed in Euros all taxes included. These exclude processing costs (this includes inter alia, bank fees, paypal fees) and shipping. These prices are displayed in Euros only.

Osmose Productions SARL reserves the right to modify its prices at any time. However, the products will be charged based on the rates in effect at the time of acceptance of the order.

The products will remain the property of Osmose Productions SARL until fully paid for.

Article 2 - Orders

When ordering for the first time on the Site, customers are asked to create an online account containing personal information which must remain updated. The sales contract is considered concluded when Osmose Productions SARL receives, via the e-shop, which is then processed for verification of the accuracy of the data concerning the order.

Orders may be placed :

On the website : and or

Prior to any purchase, when creating his account on our site, the customer is requested to carefully read these terms and conditions.

By completing the order form, the customer agrees unconditionally and commits to abide by these terms and conditions in their dealing with Osmose Productions SARL . Should one disagree with any elements specified in these terms and conditions, we invite them not to transfer their order form to purchase products on and or

Article 3 - Confirmation

The data recorded by and or during the confirmation of the order constitutes proof of all transactions made between Osmose Productions SARL through and or and its customers.

The data recorded by the payment system constitutes proof of the financial transactions.

Article 4 - Availability

Our offers of products are valid as long as they are visible on the website, within the limits of available stocks. This excludes promotional operations mentioned as such on the site. Links directing to products which have become out of stock will be listed as 'Out Of Stock'.

In the event of unavailability of a product occurring after the order was passed by the customer, our services will inform the customer by mail and refund or compensate via credit note from the collected and cashed sum.

Article 5 - Shipping

Products are sent to the delivery address the customer provided during the ordering process. We let our customers chose between different delivery methods that depend on the destination of the parcel.

We do our best to send the parcels within 10 days of payment (under the condition of availability of the product). Osmose Productions SARL may not be held responsible for any delays due to the courier.

In case of delay, a mail will be sent to the customer to inform him of an eventual consequence on the delivery date that was indicated during the ordering process.

Article 6 - Payment

The payment of the purchases can be made either by Credit Card through external payment platforms, by Bank Transfer or by Check payable to Osmose Productions SARL

Use the following data for Bank Transfers :

Bank : CREDIT MUTUEL Nord Europe. Hesdin. France
Iban : FR7615629026450002026050152
Swift (Bic) : CMCIFR2A

IMPORTANT : Do your bank wire when you have finish your order.
Any item are reserved until the complete payment.
Do not forget to pay in full the bank fee.
In event we get charges, we will deduct items from your initial order.
For information, 99% of items you order on the webstore are available at the moment you place it.

Nota : For the SEPA territories (Germany, Austria, Belgium, Bulgaria, Cyprus, Denmark, Spain, Estonia, Finland, Greece, Hungary, Italy, Ireland, Island, Letonia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Holland, Poland, Portugal, Czech Republic, Romania, United kingdom, Slovakia, Slovenia, Sweden, and Switzerland) bank transfer is cheaper than Paypal payment.

Allow usually 48 hours for SEPA territories.
72 hours for Usa, Japan, Australia, Russia, Singapore, Malaysia, Korea.
For the rest of the World please check with your bank for delays and bank fees.

When you proceed your bank transfer, specify as well the order N° (6 digits)
In case of payment done by check, these must be issued by banks domiciled in Metropolitan France or Monaco. Setting the cashing of the check is performed upon receipt of the check. In order to enable Osmose Productions SARL to manage at best your order, the check must be sent to Osmose Productions SARL within 7 working days following the confirmation of your order.

If we do not receive the check or the confirmation of the Bank Transfer within 7 days after the confirmation, the order is automatically canceled.

Article 7 - Return policy

7.1 Right Of Withdrawal

In accordance to the legal provisions in force, customers have a period of 7 days from receipt of the products to exercise their right of withdrawal to Osmose Productions SARL without having to give reasons or pay a penalty.

In case of exercise of the right of withdrawal within the abovementioned period, only the price of the purchased product and the sending costs will be refunded ; the cost for returning the product to our office remain at the customer's expense. Should the customer exercise his right of withdrawal on part of the order he received, the refund of the initial sending costs will be prorated to the item's shipping cost and not to the whole order.

Returns are to be done in their initial and complete state (packaging, accessories, user's notice...) that allows the product to be resold as new. Osmose Productions SARL asks of the customers to join copy of the invoice of their order for optimal management.

In accordance to the legal provisions in force, the right of withdrawal may not be exercised on customizable books, audio or video recording which have been unsealed by the customer.

Returns are to be sent to this address :

Osmose Productions
121 rue de Saint André
62870 Campagne Les Hesdin

No return received as against refund will be accepted by Osmose Productions SARL, whatever the reason.

7.2 Returns, Exchanges & Warranty

Our products are checked individually before being sent. In case the customer receives a damaged parcel, the customer must notify the courier immediately. In accordance to the legal provisions in force relating to the compliance with the contract and particularly those specified in the Article L211-4 du Code de la Consommation (French Consumer Code), we will refund or exchange the products apparently defective or which do not match the customer's order (these provisions do not concern items damaged during the delivery). We ask of our customers wishing to implement these provisions to contact our Customer Services through the contact form.

The items must be returned by mail in the complete state in which these were received (accessories, packaging, notice...). The customer also benefits from the warranty against hidden defects, in accordance to the legal provisions in force specified in the Article 1641 du Code Civil (French Civil Code). These provisions do not prevent the customer from benefiting of the right of withdrawal mentioned in the article 7.1 (Right Of Withdrawal) of this text.

If the product is no longer available, our services will contact the customer to determine the nature of the refund (credit note, bank transfer or check).

Article 8 - Customer services

For any further information, questions, exercise of the right of withdrawal, warranty, we ask of the customers to contact our Customer Services through the contact form.

Article 9 - Intellectual property

All texts, comments, articles, illustrations and images reproduced on the websites of Osmose Productions ( and or and or ) are reserved under copyright as well as under Intellectual Property for the whole world. In this regard, in accordance with legal provisions in force of the Code de la Propriété Intellectuelle (French Code of Intellectual Property), only a use for private purposes is allowed, provided that there are no different or more restrictive provisions in the above mentioned code for such purposes. Any other uses constitutes counterfeit and is sanctioned under Intellectual Property unless prior authorization from Osmose Productions SARL. Any reproduction be it total or partial of the catalog of Osmose Productions is strictly prohibited. All rights reserved.

Article 10 - Liability

The products sold on our e-shop conform to the French legislation. It is the customer's duty to verify with the local authorities of his country the possibilities of importing or using the products or services that they plan to order.

Photographs and texts, illustrating the products and audio recordings and their lyrics are carefully checked before being put on line. Variations between the descriptions and products as well as errors within the texts or photographs are possible, Osmose Productions SARL cannot be held liable for these.

Osmose Productions SARL cannot be held liable for the non fulfillment or defective completion of the contract concluded in the case these would be attributable to the customer, to unpredictable or insurmountable occurrence due to a third party or to an act of god.

Osmose Productions SARL cannot be held liable for any damages be them direct or indirect, issuing from the above mentioned risks.

Article 11 - Applicable law & litigation

This contract is subject to French Law and formally written in French language. In case of litigations, the French courts will be only qualified. This text is a translation of these 'Conditions Générales de Ventes' made in a purpose of information. The French text is the only authentic and liable version.

Article 12 - Personnal data

Personal data and information concerning the customer are required to manage the customer's order and for our commercial exchanges. These may be transferred to companies that contribute to these relations, such as those responsible for the completion of orders, their management, processing and payment. These are stored for security purposes, to comply with the legal and regulatory requirement as well as to enable us to enhance and customize the services we offer and the information we send to the customers.

In accordance to the legal provisions in force and to the Loi Informatique et Libertés du 6 Janvier 1978 (French Law enacted on the 6th of January 1978 concerning information technology, files, data and freedoms) customers hold a right to access, rectify and oppose their personal data. In order to do so, Osmose Productions SARL asks to contact our Customer Services through the contact form and indicating name, e-mail address, postal address of the concerned account of the e-shop. In accordance to the legal provisions in force, this request must be signed, a copy of ID bearing the concerned person's signature and the postal address for return have to be joined with the file. An answer will be sent within 2 months following the reception of the request.

According to the choices the customer made during the creation process or modification of his account, they are likely to receive offers from our society. Customers that want to, may unsubscribe from our newsletter by going on the unsubscribe link.

Our website is conceived to be particularly sensitive to the needs of our customers. This is why we use cookies. These are designed to signal your visit on our site. Cookies are only used by Osmose Productions SARL in a way that enables us to improve the personalized service we offer to our customers.
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